haint

Refund Policy

We offer a 100% money-back guarantee under specific conditions. Here's how to request a refund.

100% Money-Back Guarantee

We stand behind HAINT and want you to be completely satisfied. If you're not happy with your purchase, we'll provide a full refund under the following conditions:

Refund Conditions

You are eligible for a 100% refund if either of the following applies:

1. Within 7 Days

Request a refund within 7 days of your purchase date, regardless of usage.

2. Less Than 30 Minutes Used

If you've used less than 30 minutes total (across all purchases), you can request a refund at any time.

Note: These conditions apply to both one-time minutes purchases and Pro subscription payments.

How to Request a Refund

Option 1: Dashboard

If you have an active subscription or a recent purchase:

  1. Go to your HAINT Dashboard
  2. Use subscription or account options there, if available
  3. Or follow up via support (Option 2) with your account email and purchase details

Option 2: Contact Support

For assistance or if you cannot resolve the request in the Dashboard:

  1. Please contact our support team.
  2. Include your account email and purchase details
  3. We'll process your refund request within 1-3 business days

Refund Processing

Processing Time: Refunds are typically processed within 1-3 business days after approval.

Payment Method: Refunds will be issued to the original payment method used for the purchase.

Notification: You'll receive an email confirmation once your refund has been processed.

Exceptions

Refunds may not be available in the following cases:

  • If you've used more than 30 minutes and the 7-day window has passed
  • If there's evidence of abuse, fraud, or violation of our Terms of Service

If you have questions about your eligibility, please contact our support team.

Chargebacks

If you're eligible for a refund, we encourage you to request it directly through our refund process rather than initiating a chargeback with your bank. Chargebacks can result in additional fees and delays. Our refund process is designed to be quick and straightforward.

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team.

Response Time: We aim to respond within 24 hours on business days.

Last updated: January 8, 2026